Reference

Privacy Policy for vivo55 Accounts

Our Privacy Policy explains how vivo55 handles the details you provide when opening an account, signing in from a phone, or checking wallet status through DANA, OVO, GoPay…

Clear data purposesWallet contextAccount access
vivo55 Privacy Policy for vivo55 Accounts
PRIVACY HELP

Get Account Data Help Directly

A clear contact path matters when your Privacy Policy question concerns a phone number, wallet reference or sign-in record.

Account request Use the support route connected to your account when you want to ask what…
Wallet reference For DANA, OVO, GoPay or QRIS questions, send the payment reference and approximate time…
Access concern If a new phone or browser causes an access check, contact support through the…
DATA HANDLING

Inside vivo55 Privacy Controls

We keep our Privacy Policy practical by tying each data use to a visible account action.

Account details

We use the name, phone number and sign-in details you submit to create and maintain your account.

Device signals

A phone model, browser type, session time and approximate connection details can help us spot an unusual sign-in.

Cookies

Cookies and similar storage can remember a session, keep account pages working and show the correct wallet state after you…

Payment records

A DANA, OVO, GoPay, QRIS, virtual account or bank transfer reference may be retained to reconcile account activity.

Retention period

We keep personal data while it supports account operation, security checks, support handling or a legal requirement.

Change request

To request a correction, copy or deletion of personal data, contact us through the account support route and describe the…

Privacy Policy Questions for Indonesia

These Privacy Policy answers focus on the account steps you are most likely to encounter on a phone or desktop. We explain what happens when you verify a phone number, use an Indonesian wallet, clear cookies, change devices or ask for a copy of your data. If your situation involves eligibility, access depends on local law, so contact us through the account route for the applicable response.

The vivo55 Privacy Policy covers account details, phone verification, device and session signals, cookies, support messages, and payment references linked to DANA, OVO, GoPay, QRIS, virtual account or bank transfer activity. It also explains retention, security handling and how to request access or correction.

Phone verification helps us connect account access and privacy requests to the correct person. It can also support a security check after a new device sign-in. We do not ask for your wallet PIN, password or one-time code through a support conversation.

No. Our Privacy Policy describes payment references and status details needed to reconcile an account action, not your wallet password or PIN. For DANA, OVO, GoPay and QRIS questions, share the reference and time only, keeping private credentials out of messages.

Contact support through the email or account route connected to your vivo55 profile and state that you want a copy of your personal data. We may complete an identity check before responding, then explain which account, device and transaction records can be provided.

We retain information while it is needed for account operation, security, support handling or a legal requirement. Payment references from QRIS, bank transfer or a virtual account may remain for reconciliation. When the purpose ends, we remove or anonymise the record where possible.

Yes, you can request a correction or deletion through the account support route. Describe the data and the change you want, without sending a password. We verify the request, assess any operational or legal need to retain the record, and explain the result.

No. Clearing cookies affects browser sessions and may require you to sign in or complete phone verification again; it does not remove the rights described in our Privacy Policy. For a data deletion or access request, contact us through your account route.